Ok yes, that's a wild generalization. There are good owners and managers too,
Maybe you have, maybe you haven't. But you should, because besides lack of financial backing, the #1 reason bars & restaurants fail is poor management and poor business systems.
And I witness it all the time, because it’s my job.
Like a house painter who can’t help but notice all the imperfections every time he visits a home, I sit in bars and restaurants and watch owners and managers who run their business with the passion and devotion of a county fair carnival worker (no offense to hard-working carnival workers).
I watch servers and employees texting on their phones and ignoring guests who just sat down while empty glasses scream for refills and stacked plates with crumpled up napkins on top sit and wait for someone to clear them.
In addition, the lights are turned up way too bright, the music is too loud, or someone forgot to turn the music on at all so it feels like we're all sitting in a cafeteria battling a cacophony of conversation until we can't stand it anymore and eagerly head for the exit in search of a better experience.
And then there are the owners and managers who care, like you, but they are drowning in their own disorganization and chaos.
They simply don't have the tools, resources or education to maintain all the balls they are juggling and dig themselves out of the hole they're in.
I get it. Don’t think I don’t get it.
When I first moved from bartender to bar manager, I was like that dorky kid who tries to hang with the older cooler kids, and when the older kids make a joke (usually at his expense) he laughs out loud along with them but he has no idea what in the hell they're all laughing about.
That was me. I was lost and wide-eyed, like a silly puppy slipping around on the linoleum.
So I get it. Running a business is hard.
Managing people in general is really hard.
If you’re an owner, managing managers is hard, and the reality is, owners and managers are fed up and frazzled from the chaos and feel like they will never reach the surface to get a breath of air.
I’ve done it myself for years...
It ain’t easy, and to make matters worse, if you’re on salary, the money isn’t exactly motivating you to spend those 60 hours per week to micro-manage employees for seemingly small and stupid shit like: The coffee machine didn’t get wiped down good enough, or someone ran a plate with wilted parsley on it.
I get it. Man, do I get it.
I’m not blaming you for not dying to wake up and go to manage the people in this industry every day, and in fact I congratulate you, because since you’re here, reading this, you are one of the heroes who wants to make not only the business better, but his/her life.
I'll tell you this though...